About this role
Business Unit Overview:
The EMEA Client Business represents ~$2,200bn AUM and generates +$4.4bn of annual revenue which translates to 25% of BlackRock – s total AUM and 27% of BlackRock – s total annual revenue.
The EMEA Client Business consists of ~550 members of staff, covering clients in 19 countries, comprised of Sales & Relationship Management functions, Business Development, Solutions Structuring, Marketing, Governance and Country / Regional Management functions. These functions are supported by a central Core COO function.
The Core COO team works with the functions within the EMEA Client Business and other internal partners (including Compliance, Finance, Risk and technology teams) to deliver a robust business governance platform, manage the region – s financials and maximize BlackRock – s commercial impact within the EMEA Region.
The role sits within the Business Management & Oversight team within the Core COO function. The team provides scaled and consistent delivery of business management and oversight across the EMEA Client Business by driving governance, resource & financial management, business & operational risk management and sales conduct & training. Additionally, the team endeavours to create efficiencies to support business growth.
The successful candidate will:
Take emotional ownership over their role, proactively engage with the team lead and use active prioritization skills to work on multiple deliverables simultaneously
Build strong rapport with Sales to help resolve complex problems whilst demonstrating commercial awareness
Engage with the leaders of the EMEA client business to drive key initiatives and work closely with internal partners including Investment teams, Compliance, Finance, Marketing, Operations, and Platform Innovation
Be responsible for monitoring the EMEA sales teams – adherence to the sales process, as well as external regulatory requirements
Be skilled at producing high quality, actionable management information (MI) which identifies areas of risk and proposed solutions to these issues
Have the opportunity to work across topics within the Business Management & Oversight team
The successful candidate must be self-motivated, highly detail orientated and energetic, with the ability to multi-task on important activities which support the commercial success of the EMEA Client Business.
Performing monthly and quarterly testing and monitoring of the sales teams – processes to validate compliant behaviours;
Producing high quality management information able to be used to govern the department; this is heavily excel-based and will require someone who is at home in this program
Executing the sales training programme designed to keep EMEA sales individuals on the right side of key EMEA-wide rules and regulations
Overseeing and reporting on adherence to the EMEA complaints handling process; ensuring complaint handlers comply with the required timelines, and identifying trends in client complaints across the businesses
Detecting key process issues and risks and identifying solutions able to be rolled out across the businesses
Supporting the day to day management of the business, through the monitoring and coordination of key approval processes managed by the COO team
Becoming a subject matter expert for the businesses on key processes and a point of contact for sales teams when they have questions or face challenges
Ensuring key process documentation is kept up to date following changes in regulation or internal expectation changes
Identifying potential improvements and contributing to projects aimed at increasing the team – s efficiency using process improvements and automation
A high-energy, self-motivated individual who is comfortable working in a fast-paced environment
Strong verbal and written communication skills
Must have strong knowledge of Excel & PowerPoint (an ability to navigate and interpret multiple datasets a bonus)
Proven stakeholder management capabilities
Good interpersonal skills and the ability to build relationships effectively
Risk & control mindset
Organisational skills and ability to manage multiple work items simultaneously
Flexible and proactive with a keen attention to detail
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock – s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children – s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It – s why we – re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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