BlackRock
About this role
The Portal Service Team is a new sub team within the Client Order Management function.
The team serves as the first layer of contact supporting BlackRock and Third Party Clients using our online tools for submitting trades into BlackRock products. The team supports the client through the investment process, from onboarding to providing live service support, in close coordination with internal BLK groups and external third parties. The team will ensure setup is processed timely for clients to start trading, using the Aladdin technology to provide first class client service via emails and telephone, assisting with any ad-hoc client requests.
The Analyst will be expected to undertake a wide variety of functions predominately within the onboarding and service oversight space for Fund Trading via the online system. The Analyst will contribute in building the foundation for this exciting area of growth and work with other support functions to provide technical support and Client Service Perfection. In addition to providing flexible support within the team, contribution to ongoing project initiatives will also be expected.
Key Role Responsibilities
Work in close partnership with the Business teams to educate and onboard clients onto the online platforms
Demonstrate high attention to detail and handling of large amount of client data
Enrich and validate data population within the back office trading systems to ensure smooth operating function
Delivering a world-class client experience via front-line client service to clients and related third parties, including fielding and responding to client queries via email and phone using Aladdin technology
Serve as main point of contact for clients for communication of investment instructions and application offerings
Understand end to end client support process, coordinating with internal and external teams to resolve client enquiries
Provide oversight of all trading activities that pass through the Aladdin Fund Trading infrastructure, resolving any technology or data issues that prevent the transmission of client trades
Other Competencies
Able to meet deadlines, functioning effectively and prioritising multiple tasks simultaneously in a dynamic environment.
Able to work independently on work you’re leading and assume additional responsibilities with minimal mentorship.
Demonstrate a passion to develop skills, working with your team and manager to expand your expertise.
Take responsibility for completing work, seek ways to improve processes/system
Have a personal dedication to get the job done, take pride in what you do and how you perform.
Demonstrate capability to achieve high proficiency in the core systems plus aptitude for learning new applications.
Actively contribute to the success of projects executed within the team.
Proven analytical ability, maturity and discernment in taking care of clients
Ability to communicate effectively and expertly with internal partners
Ability to initiate changes with external and internal team members
Key Skills
Models Service Excellence showing superb communication through professional telephone/email etiquette and interpersonal skills.
Possess time management and prioritisation skills.
Highly proficient on industry standard software (e.g. Microsoft Office)
Able to provide and receive feedback constructively
Flexible and open to accepting new challenges
Works effectively in a dynamic team environment with diverse approaches and thinking styles.
#EarlyCareers
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s current hybrid work model is designed to enable in-person connections and collaboration that is core to our culture, while supporting increased flexibility for all employees. In line with local health guidance and regulations, employees are required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week. Some business groups may require more time in the office due to their roles and responsibilities. The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Job requisition #
R230162
