SANOFI
This position is part of the Connect to Resolve (C2R) organization. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees with the support teams and resolve their queries, driving customer centricity and user experience.
This position is reporting to the C2R Global Process Owner
The Project manager is in charge of:
Managing projects, enhancements and any activities that requires coordination between different teams (whereas smaller changes are directly handled by the Analysts within the team)
Managing Service management processes and framework, acting as process owner on some sub-processes (ex: Knowledge management, case and service request management) with focus on Efficiency and user Experience
About Growing with us
This position is responsible to translate Business Process expertise into the realization of our business’s long-term objectives across all Sanofi Business Service.
In this role you will…
Put in place your own project organization, defining project charter and reporting on any milestone, deviation, risk and solutions.
Define/Refine process flows and RACI, by leading workshops and building a network
Manage the needed project documentation, cutover and hand-over activities, being responsible for actives such like the definition of business requirements, the test plan and cases, the change management, the hand-over documentation, etc…
Be representative on some important projects where contributions are required
Drive continuous improvement and make decisions on the CORE Model processes and tools thanks to a close monitoring, surveys, and benchmarks
Support the Service Line teams all over the world to improve their self-service offering and any objective of the CORE Model.
About you:
At least 3 years of professional experience
Experienced in Project management, especially in the deployment of Business and/Service tools.
Experienced in Process design and implementation
Experienced in User Experience and user surveys
Experienced in delivering Reporting/dashboard solutions
Experienced in advanced features of MS Excel + experienced in PowerBI
Experienced in ITIL is advantageous
Experiences in GBS industry is advantageous
Experienced with ServiceNow and Level 3 software administration are advantageous
Experienced on Chatbots is advantageous
High level of interpersonal/communication skills with an ability to communicate and present on different levels in the organization
Effective business partnering and customer relations management
Strategic thinking
Fluency in English
